At SillyWise, your satisfaction is our number one concern. If you’re not happy with a SillyWise product for any reason, we’ll provide you with a full replacement or give you a full refund. Please contact us to arrange a refund or replacement following the instructions below:
To order a replacement
Please contact us at email@example.com with the order number and a description of the problem. Products with defects or shipping damage will be reprinted and reshipped at no charge. Quality is very important to us, so we may ask you to return your defective product for inspection.
To get a refund
Your order must be returned with a completed return form to be eligible for a refund. Please contact us at firstname.lastname@example.org with your name and order number, and we’ll email you the return form with further instructions and our return address. Once we receive your returned product, your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Shipping charges on the original order will be refunded if the entire order is returned, or if the return is necessary due to our error. We are unable to issue refunds for return shipping charges. Please allow two to four weeks once we receive your return for your refund to be processed.